Not at all! Tickets are created automatically from your email to help@peregrin.com. You can also use one of the below methods to submit a ticket for Peregrin support. If desired, you can create a FreshDesk account, which will allow you to track the status of your ticket, but since responses will be sent to your email address, this step is optional.
TABLE OF CONTENTS
From Peregrin Manage - Login:
Select Click to send us a note and fill out form below then hit Submit. You will receive an email confirmation and confirmation note as shown below.
From Peregrin Manage Homepage:
Select ? Support button:
Fill out pop up that is shown below. You also can use Search Knowledge base guides from this box.
After selecting Send - No NPI, you will get a confirmation email and confirmation below will show.
Contact by Phone:
Peregrin Helpdesk can be contacted by phone. You will be prompted to leave a message. In your message, please leave your name, organization, phone number with extension, and reason for your call.
Phone Numbers:
800-231-2493, option 3
443-578-3845
Remember that you should not submit any help requests with Account Numbers or Social Security Numbers. If you wish to reference a specific client, please only send the last 4 of the account number along with your internal Agency Client ID.
08/2025