General Help Guides

How do I reset my password?
Go to the Login Page at https://login.peregrin.com/ and click “Having trouble logging in? Forgot your password? Click here to reset."   Enter yo...
Thu, Aug 21, 2025 at 4:24 PM
I received an error message when trying to login/reset password.
If you receive the error message displayed below or something similar, please re-enter your information and try again.        If you receive the e...
Thu, Aug 28, 2025 at 3:23 PM
I need a Peregrin Account / I forgot my Username
I need a Peregrin Account.  Please contact a Management or Upper Management level user at your organization to request an account.    I forgot...
Thu, Aug 28, 2025 at 3:23 PM
I don’t know who a Management or Upper Management level user at my organization is.
If you are an agency user, please check with your Creditor Relations contact or reach out to us at help@peregrin.com and we will direct you to a user who ca...
Thu, Aug 28, 2025 at 3:23 PM
I am a Management or Upper Management level user at my organization and cannot reset myself.
If there is another active, Upper Management user at your organization, they are able to reset your account. Please contact them to request a password reset...
Thu, Aug 28, 2025 at 3:24 PM
Do I need to log in to Freshdesk to submit a help ticket?
Not at all! Tickets are created automatically from your email to help@peregrin.com. You can also use one of the below methods to submit a ticket for Peregr...
Thu, Aug 28, 2025 at 3:24 PM
What is Peregrin's Terms of Use and Privacy Policy?
Please click here for Peregrin's Terms of Use and Privacy Policy. 08/2025
Thu, Aug 28, 2025 at 3:24 PM
Secure Messaging: Mailbox Management
Secure Messaging is a tool on Peregrin Manage that allows financial institutions and credit counseling agencies to communicate sensitive information secur...
Thu, Aug 28, 2025 at 3:24 PM
Secure Messaging: Overview
Secure Messaging is a tool on Peregrin Manage that allows financial institutions and credit counseling agencies to communicate sensitive information secure...
Thu, Aug 28, 2025 at 3:25 PM
Manage Other Users
If you are a Management and Upper Management level user, you can reset locked or inactive users at your organization as well as reset passwords.  ...
Thu, Aug 28, 2025 at 3:26 PM