Help & Support

Sending New Messages 

To send a new message, select the Send Message button at the top of the Inbox screen. 

If you are a member of multiple mailboxes, you will need to select which mailbox the message should appear to come from. Reply messages will return to the selected From: mailbox.  

Choose recipient(s) by typing the organization or mailbox name you wish to reach and selecting it from the list that populates from our search results. You may select more than one recipient. All reply messages will only be returned to your mailbox and will not include any of the other recipients of your original message.  

You may select up to 10 attachments up to the collective file size limit of 200 MB. 

Enter a Requested Reply by Date if desired and select one or more Templates to begin composing your message. Once ready, you can send your message by clicking the Send button at the bottom of the screen.  

Email Notifications 

To receive email notifications of unread messages, select the Email Notices toggle button. 

You will receive a pop-up with choices for immediate or nightly email notification. You may select one or both. To save your selection, click the Change Email Notices button.  
 

To stop all email notifications, click the Email Notices toggle button to switch it "Off".  

Forwarding Messages 

To forward a message from one mailbox to another within your own organization select the Forward button on the Message Details screen.  

 
On the Forward Message screen, in the Forward To section, select the mailbox you wish to forward the message to. 

You can now optionally add a Note to be sent along with the forwarded message.  

Once a message is forwarded, it will be automatically updated to unread status of the selected mailbox and no longer appear in the mailbox it was forwarded from.  

Note: Forwarded messages do not trigger an immediate "New Message Received" email notification, but they will trigger the overnight "Unread Messages" email notification for users with the "nightly notification" option selected. 

Replying to a forwarded message will be sent to the organization's mailbox that sent the original message.

Auto-Forward Messages

Any user with an Individual Mailbox can now automatically forward messages received within a given date range to another Mailbox.  To activate this feature, click the Auto Forward toggle at the top of your Messaging screen, next to your Email Notices toggle. 

Note: You will not see this feature if you do not have an Individual Mailbox assigned to your username.  

Select the Auto-Forward toggle and fill out which group mailbox and the time frame you will need your messages forwarded. 

You will then get confirmation that an Auto-Forward was created and can see those dates next to the toggle. 

If you need to turn off auto-forward before the time frame is over, click the toggle to switch it Off and messages will stop being forwarded.

All text from the message thread will appear in the Responding To section under the Message body. 

Draft Messages 

The Draft tab allows anyone within a mailbox to access drafts that have been saved to send later. When creating a new message or sending a reply to a message, items with asterisks must be filled out to save the draft.