Help & Support

There are 3 primary methods for how Peregrin communicates with your agency: Broadcasts, User Notifications & Ticket Email Responses Broadcasts User...

Viewing Balance and Account Status Information is available in two locations based on the creditor: FastStatus & Mastercard® RPPS® FastStatus is cu...

Peregrin Manage site allows you to view proposal, drop, balance inquiry, and termination details of past or current transactions in 2 ways: Activity Box ...

On Peregrin Manage, there is a dropdown listing of all reports, shown below. Two widely used reports include: FastStatus & Transactions Log (from the d...

Account Conversion occurs when a creditor acquires a portfolio of existing accounts. They may assign new account numbers, but first they have to find out w...

Agencies will be able to submit transfer requests online. The Transfer Requests feature is useful when a customer requests an agency transfer or when an ag...

When organizations or contact information changes, please ensure Peregrin receives the appropriate updates.  Update requests can be made by Upper Managem...

My Watch List tool allows you to monitor pending transactions you are keeping an eye on. Once added, each transaction will remain on the Watch List for up t...

Q&As for Agencies using Peregrin  TABLE OF CONTENTS Agency FAQs regarding User Accounts/Logging On  Agency FAQs regarding Creditors  Tools FAQs...

Programs is a tool on Peregrin Manage that enables financial institutions to request information and documents from credit counseling agencies securely in ...